Frequently Asked Questions
If your question is not answered here, WhatsApp us directly. We respond within 2 hours on business days.
The Art
What size is the canvas?
All Yomi Living canvases are 20 × 30 inches (50 × 76 cm). This is our signature size — large enough to anchor a wall, proportioned to work above sofas, beds, dining areas, and desks. We currently offer one size to maintain consistent quality and editorial integrity across all pieces.
What is the canvas made of?
Premium poly-cotton canvas stretched over a solid engineered wood frame with a 1.5-inch gallery depth. Printed using high-definition giclée sublimation technology with OEKO-TEX® certified inks. The result is a matte, gallery-quality finish with no glare — true colour in all lighting conditions.
Will the colours look the same as on screen?
Most customers find the colours are richer and more vivid in person than on screen. Our OEKO-TEX® certified inks are calibrated to reproduce deep, accurate colour on canvas. Monitor calibration can vary — if you want to see a piece in a specific room context before ordering, WhatsApp us and we can help.
How long will the colours last?
Our inks are rated for 10+ years of colour stability under normal indoor conditions. Keep the canvas away from direct sunlight and high humidity for best results. Dust occasionally with a dry microfibre cloth.
Is it ready to hang?
Yes — completely. Every order includes the framed canvas and wall-mounting hardware. You will be done in under 5 minutes.
Orders & Delivery
How long does delivery take?
Orders are dispatched from our Jaipur studio within 1–3 business days. Delivery across India typically takes 5–10 business days depending on your location. You will receive tracking details via WhatsApp and email once your order ships.
Is there free delivery?
Yes — free delivery on all prepaid orders across India. Cash on Delivery is also available with a ₹300 handling fee.
Is Cash on Delivery available?
Yes. COD is available pan India. Prepaid orders (UPI, card, net banking) are dispatched with priority and ship faster.
Can I cancel my order?
Orders can be cancelled within 12 hours of placement. After that, your canvas enters production and cancellation is not possible. To cancel, WhatsApp us immediately after ordering.
Returns & Replacements
What is your return policy?
Because every canvas is made to order, we do not accept returns based on change of mind or colour preference. We offer immediate replacement for damaged-in-transit, manufacturing defect, or incorrect item delivered. Report within 48 hours of delivery with an unboxing video and photos to support@yomiliving.com.
What if my canvas arrives damaged?
We take this seriously. WhatsApp us or email support@yomiliving.com within 48 hours with a short unboxing video and clear photos of the damage. We will arrange a replacement immediately at no cost to you.
Gifting
Is a Yomi Living canvas a good gift?
It is one of the best things you can give someone for their home. It arrives in premium archival packaging, looks extraordinary in person, and goes on the wall — where it will be seen every single day. See our Gifting Guide for occasion-specific recommendations.
Can I send a gift directly to someone else's address?
Yes — just enter their delivery address at checkout. If you would like us to include a handwritten note, mention it in the order notes section or WhatsApp us after placing the order.